Question 1

What do your extended auto warranty plans cover?

Accepted Answer

It all depends! It mostly depends on the make, model, year and mileage of the vehicle. Coverage options and plans are built to suit and may vary. You may feel free to view our coverage plans or call for more information.

Question 2

Do I really need a Vehicle Service Contract?

Accepted Answer

Your vehicle is a huge investment. The longer it stays working, the more value you'll receive from your investment. Our total coverage plans are designed to protect all major mechanical breakdowns of your vehicle. A vehicle service contract is definitely needed when you consider how expensive parts and labor can be to fix nowadays.

Question 3

Is this auto insurance?

Accepted Answer

No. Auto insurance usually offers liability or collision protection. Extended car warranty plans can help you limit or eliminate cost for covered breakdowns. When you add an extended auto warranty, you're properly covered for the worst life throws at you.

Question 4

Can I take my vehicle to repaired anywhere?

Accepted Answer

Yes, You can choose any dealer or local mechanic to perform the repairs on your vehicle with your Total Auto Protect vehicle service plan.

Question 5

How can I receive a free warranty quote for my car?

Accepted Answer

Receiving an extended warranty quote for your vehicle is easy. All you need to do is visit our quote page and provide your vehicles make, model, year and mileage. No VIN number necessary!

Question 6

How are car warranty repair claims paid?

Accepted Answer

With Total Auto Protect the claims process is quite simple. Bring the vehicle to the repair facility of your choice, Present your Total Auto Protect information to the service professional and we'll pay for any covered repairs. All you pay is your deductible. There is no limit on the amount of claims you can file.

Question 7

What happens if I want to cancel my contract?

Accepted Answer

We are quite confident that you'll love your Total Auto Protect coverage plan. If for any reason you are unhappy we offer a money-back guarantee. Coverage plans can be cancelled within 30 days for a full refund. After that time period, a pro-rated refund will be issued for the unused portion of your contract.

Question 8

Can I transfer my car warranty coverage?

Accepted Answer

Of course! You can transfer your Total Auto Protect plan to the new vehicle owner. Many client's purchase our plans when selling automobiles as an incentive for prospective buyers. All you need to do is provide us with the proper documentation of the transfer and we'll take care of the rest!

Question 9

What forms of payment do you accept?

Accepted Answer

Total Auto Protect proudly accepts all major credit and debit cards from the most popular brands. We accept VISA, MasterCard, Discover and American Express.

Question 10

Can I change my method of payment?

Accepted Answer

Of Course! You can change/update your method of payment at anytime by calling us or logging into your Total Auto Protect account online.

Question 11

How do I contact Total Auto Protect?

Accepted Answer

You can visit our contact us page or call our customer care team at 1 (844) 438-1444.

Question 12

How and where can I get repairs done with my car warranty?

Accepted Answer

You can present your extended car warranty service agreement to the licensed ASE certified repair shop of your choosing before they begin any type of repairs. Once the mechanic and repair shop receives confirmation and authorization that the repair is covered they have the green light to start repairs on your vehicle. You have the ability to take your vehicle to any ASE Certified dealer service centers, independent automotive repair shops and franchise repair centers.

Question 13

Do I need any type of maintenance or service records to file a claim?

Accepted Answer

No. We do not require maintenance or service records for every claim. We may require service and or maintenance records for claims that might be maintenance or service related.

Question 14

How many car warranty claims can I file?

Accepted Answer

You are free to file as many claims as you'd please for the duration of your coverage period. We may require additional vehicle information if we feel these claims or issues your vehicle is having, existed before your coverage began. Consult your vehicle service agreement for more information.

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