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*A Vehicle Service Program (VSP) is often referred to as an "extended auto warranty," "used car warranty," or “service program,” but is not a warranty. A VSP does, however, provide repair coverage for your vehicle after the manufacturer's warranty expires. A VSP is a contract between you and a VSP provider or administrator that states what is a covered repair and what is not. Total Auto Protect is an administrator of VSPs and does not sell warranties. 

 

Total Auto Protect uses the terms “Warranty,” “Extended Warranty,” “Program,” and “Extended Service Program,” with “Vehicle Service Contract” and “Extended Service Contract” for marketing purposes only.

Total Auto Protect Warranty Ratings- How Your Ratings Are Heard

We all have had bad experiences with companies in the past. Come on who hasn’t? Were you ever satisfied with how the company handled the complaint? We’ve all been in this situation and sometimes the company does a fantastic job leaving you ecstatic. Sometimes, you’re left holding the bag and even more frustrated than when you started.

Look, we're not too proud to admit that we have had a bad rating before. Quite honestly, we’ve had more than a few. Don’t worry, it's definitely not the end of the world. Regardless of how many, they are out there. We do our best to try to figure out where they come from and address each situation accordingly. We want to let you know how important you are to us and want to let you know we take ratings very seriously. Customer service is our number one priority here at Total Auto Protect.

 

Total Auto Protect is growing stronger by the day and has no intentions of shutting our doors anytime soon. The last thing we would ever want to do is upset one of our customers. We are pretty sure we can all agree that if our customers are not happy with us we'll be out of business in no time. That's why we handle each one of our Total Auto Protect ratings so diligently.

 

We wouldn't just put this article up to show you that we acknowledge the fact that we know Total Auto Protect has had ratings. We put this article up here to show you exactly how we address each one. Most, if not all ratings that we received have all been closed and our customers who left the rating are content with the outcome. At Total Auto Protect we believe our complaints have played a major role in who we are and who we've become today. If we never received these complaints in the past we would never been able to provide you with the legendary service today that is Total Auto Protect.

How we Handle Total Auto Protect Warranty Ratings:

Contact The Customer: If the customer has not contacted us and has decided to voice his or her opinion somewhere else, we contact them. Our customer service department is dedicated to resolving any issue at hand. We wouldn’t be america's top rated administrator of vehicle service contracts if we had any unresolved complaints.

 

Hear The Customer Out: There is no doubt that the customer is not happy no matter what the reason may be. We know the complaint wouldn't exist if they were. When a customer is upset about something, what do they usually do? Like most people, they vent. Total Auto Protect wants you to know that were here to listen and are taking the complaint very seriously. All we would like to know is where you’re coming from just as much as we want to explain our side of things.

 

Resolve The Complaint: Total Auto Protect and it's employees do everything within our ability to make ensure that your problem is resolved. Plenty of companies may just say it, but we truly mean it.

 

We know you could find some negative ratings on our company online. You could even find negative ratings for practically any company in business. Any problem that  a customer may have had in the past, has long been resolved. Total Auto Protect is always looking for new solutions to better serve our customers. Please do not hesitate to let us know if you think there’s any better we can do. 

 

We know there is nothing to joke around about when it comes to Total Auto Protect ratings. We know how difficult it might be to change our reputation after a few negative ratings. We do want to let you know we stand behind our product and are always up for the challenge. We encourage you to put us to the test by getting your free quote today!